Returns and Refund Policy
Effective date: 1 May 2026
Thank you for shopping with Art Dubba. We want you to be happy with your purchase and will always comply with your legal rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
1. Your legal rights (UK customers)
If a product is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund in line with the Consumer Rights Act 2015.
If you buy online, you usually have 14 days from the day after you receive your order to change your mind. You then have a further 14 days to return the items. We will refund you within 14 days of receiving the returned items, or within 14 days of receiving proof that they have been sent back.
Nothing in this policy affects your statutory rights.
2. Change‑of‑mind returns (online orders)
You may cancel your online order within 14 days of receiving it for any reason, except for the limited exceptions listed in Section 3.
After telling us you wish to cancel, you have 14 days to return the items to us. Items must be:
- Unused and unopened
- In their original packaging, including any accessories supplied with the kit
You are responsible for the cost of return postage for change-of-mind returns, unless we have agreed otherwise in writing.
To cancel, please email info@artdubba.co.uk with your order number, name, and details of the items you wish to return.
3. Items that cannot be returned
The following items are non‑returnable unless they are faulty or not as described:
- Bespoke or personalised kits (for example, customised bulk school or corporate orders)
- Kits that have been opened and used (for example, paints opened, items painted, or accessories missing)
- Any items clearly marked as "non-returnable" or "final sale" at the time of purchase, where permitted by law
4. Faulty or damaged items
If your item arrives damaged or faulty, please contact us as soon as possible and within 30 days where you reasonably can.
Email info@artdubba.co.uk with:
- Your order number
- A description of the issue
- Clear photos of the damage or fault
Depending on the issue, we will offer a replacement, repair, or refund. If we ask you to return the item, we will either provide a prepaid label or reimburse reasonable return postage costs.
5. Refunds
Refunds are made to the original payment method where possible.
Where you cancel within the legal cooling-off period, we will refund the price paid for the items plus the standard delivery cost you paid. We will not refund any additional cost for express or premium delivery options.
We may make a deduction from the refund if the value of the goods has been reduced due to unnecessary handling beyond what is needed to inspect them.
6. Exchanges
We don't currently offer direct exchanges. If you'd like a different product, please return your original item (where eligible) for a refund and place a new order. If you have any questions, please get in touch at info@artdubba.co.uk and we'll be happy to help.
Returns Address
Art Dubba 115 Canterbury Road Harrow HA1 4PA
Contact Us
Email: info@artdubba.co.uk Website: www.artdubba.co.uk