Shipping policy

Effective date: 1 April 2026

This Shipping Policy explains how we handle processing, delivery times and costs for orders placed with Art Dubba.

1. Where we ship

We currently ship from the UK to:

  • UK (including mainland and islands where carriers deliver)
  • Europe
  • United States

If we are unable to ship to your address for any reason, we will contact you and issue a refund.

2. Processing times

Orders are usually processed within 2–4 business days of payment being received, excluding weekends and UK public holidays.

During busy periods (for example, Eid, Christmas or promotions), processing may take a little longer.

3. Delivery times and methods

We typically use reputable carriers (such as Royal Mail and courier partners) for deliveries.

Estimated delivery times (after dispatch) are:

  • UK: approximately 2–5 business days
  • Europe: approximately 5–10 business days
  • US: approximately 7–14 business days

These are estimates and not guaranteed delivery dates. Once an order has been dispatched, delays caused by the carrier or customs (for international orders) are outside our control.

4. Shipping costs

Shipping costs are shown at checkout and depend on destination, weight and shipping method.

From time to time we may offer free shipping promotions (for example, above a certain order value); any conditions will be clearly shown on our website at the time of ordering.

5. Order tracking

Where tracking is available, we will provide tracking details in your dispatch email.

If you have not received your order within the estimated time, please check with the carrier using your tracking number, then contact us if you need further help.

6. Customs and import duties (Europe & US)

International orders to Europe and the US may be subject to customs charges, import duties or taxes once the parcel reaches your country.

These charges are your responsibility and are not included in our product prices or shipping costs.

7. Incorrect or incomplete addresses

Please carefully check your delivery address at checkout. We are not responsible for orders that cannot be delivered due to incorrect or incomplete addresses provided by you.

If a parcel is returned to us for this reason, we can either:

  • Refund the order minus the original shipping cost, or
  • Re-send it to a corrected address, with an additional shipping charge.

8. Lost or damaged parcels

If your parcel appears lost or arrives damaged:

  • Please contact us at info@artdubba.co.uk with your order number and details.
  • We may ask for photos of any damage and packaging.
  • We will work with you and the carrier to investigate and, where appropriate, arrange a replacement or refund.